Khaled Darwish

About Khaled Darwish

With over 20 years in the hospitality industry, I have contributed to the success of some of the world’s most renowned brands. I am passionate about delivering outstanding service, continuously improving operational efficiencies, and fostering team development. As a food enthusiast, cigar connoisseur, and wine lover, I bring a deep understanding of guest experience, quality control, and the nuances of luxury service. My leadership has consistently driven growth, profitability, and customer satisfaction in dynamic and high-demand environments.

Experience

1. General Manager

   Balboa Bay Resort

   Jul 2025 — Present · CA, US

   Iconic 5-Star luxury waterfront resort with a Forbes 4-Star rating, established in 1948 Provide executive leadership over Food & Beverage operations for Members Grill, pool, lawn/beach, and outdoor dining venues at Balboa Bay Resort. Lead, mentor, and develop management teams while maintaining a visible, hands-on presence in service to uphold luxury standards in dining, wine service, and guest engagement. Oversee all talent lifecycle activities, including selective recruitment, training, scheduling, performance management, and culture building aligned with Forbes and brand service standards. Partner in annual budgeting, forecasting, and strategic planning to support financial discipline while preserving elevated service quality and member experience. Drive revenue and margin performance through curated menu and wine program development, pricing strategy, portion control, and disciplined cost management. Ensure seamless daily operations across all outlets, maintaining meticulous adherence to SOPs, presentation standards, and opening/closing protocols consistent with luxury hospitality expectations. Cultivate long-term relationships with members and guests by leveraging preference data and behavioral insights through Jonas CRM to deliver highly personalized service. Maintain uncompromising compliance with food safety, sanitation, liquor, OSHA, standards while ensuring immaculate facilities, equipment readiness, and audit excellence. Serve as a strategic partner to the General Manager and Executive Committee, contributing to property-wide initiatives that enhance brand reputation, guest loyalty, and operating performance.

Education

• King Abdullah II High School

  High School

  1999 — 2001

• Aqaba University

  Bachelor, Business Administration and Hotels Management

  2001 — 2004