Khalia Braswell
Lead User Researcher, Operator Technology Solutions @Chick-fil-A Corporate Support Center
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WORK HISTORY
Lead User Researcher, Operator Technology Solutions @Chick-fil-A Corporate Support Center
Atlanta, GA, US
Establish foundational UX research capability for Operator Technology Solutions department, creating comprehensive research processes, playbooks, and frameworks that enable scalable, high-quality research across restaurant technology products- Delivers keynote presentations at industry conferences including Dovetail’s “Insight Out,” establishing thought leadership in UX research- Launch innovative engagement initiatives like Design System Jams that directly influence design system team roadmap priorities, demonstrating research engagement principles can solve broader organizational challenges beyond traditional UX research- Conduct high-impact research across multiple product initiatives, engaging diverse participant groups including restaurant operators and staff consultants- Build sustainable research infrastructure by implementing UserTesting and Marvin platforms, integrating DataDog Product Analytics into team workflows, and creating multi-modal training programs that accelerate adoption- Cultivate strategic partnerships with product pods, design system team, external contractors, and product analytics researchers to expand research reach and demonstrate continuous value delivery- Drive organizational capability development through systematic approach combining documentation, hands-on execution, and knowledge transfer - creating lasting infrastructure rather than one-off solutions
EDUCATION
Phillip O. Berry Academy of Technology
Diploma, Computer Programming
Temple University
Doctor of Philosophy - PhD, Education with a concentration in Science, Mathematics, and Education Technology
North Carolina State University
B.S, Computer Science
The Wharton School
Business Essentials for Executives
University of North Carolina at Charlotte
Masters of Information Technology, Human Computer Interaction
SKILLS
ABOUT KHALIA BRASWELL
I am an award-winning technologist, researcher, and speaker. My work is featured in Forbes, NBC, PBS, Essence, Because of Them We Can, The Charlotte Observer, and more.My 14-year career spans designing and conducting research for mobile and web applications using qualitative and quantitative techniques. I am highly experienced at driving end-to-end research studies to grow business opportunities within technology industries to find synergy with the user and business needs.My prior professional experience includes serving as a User Experience Researcher and Interaction Designer at Apple; a Learning Analytics & User Experience Research Intern at Codio; an Adjunct Professor of Computer Networking at Johnson C. Smith University; a coach for education social entrepreneurs at 4.0 Schools; and various freelance projects delivering websites and prototypes for clients.As the Founder and former Executive Director of INTech Camp for Girls, I used a user-centered design approach to grow the 501(c)(3) non-profit to recruit new students, expand our physical reach, gain new partners, and offer more programs for Black and Brown girls. As a result, I raised over in revenue to scale INTech to 23 states in the US and Canada. Additionally, after receiving feedback from our middle school students, I created the INTech Academy, a program for high-school girls to receive hands-on tech training. Since 2014, at least 10 of our program participants have gone on to study engineering or Computer Science in college.In my Ph.D. work, I have published quantitative and qualitative research papers focused on INTech Camp for Girls and its impact on motivating Black and Latina girls to choose a tech career. Additionally, I have mentored undergraduate researchers to develop their skills, resulting in published research papers.As a speaker and moderator, I gave a TEDx talk highlighting ways to get more Black and Latinx girls in tech. I have also shared stages with notable leaders, including John B. King Jr, former US Secretary of Education, and senior executives at Apple. Notable awards received:2020 - Outstanding Young Alumna at North Carolina State University (NCSU)2019 - Woke 100 at Essence Magazine2018 - Root 100 list2018 - Walker’s Legacy Women of Power2017 - Outstanding Young Alumni at NCSU Department of Computer ScienceMy personal mission has remained the same, to make a social change using technology. I want to continue making a change as a user researcher. Let’s connect to discuss how my experience aligns with your business needs.
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