Khaleed K

About Khaleed K

An accomplished IT service professional with 20+ years of experience in global IT service and product-based organisations. I am a strategic technology evangelist and cloud transformation leader specialising in emerging technologies such as GenAI, Agentic AI, AIOps, and Intelligent Automation.With deep expertise across the three major hyperscalers—AWS, Azure, and GCP—I have driven cloud strategy, assessment, migration, CloudOps, DevSecOps/SRE, and application modernisation initiatives worldwide. I’ve played a pivotal role in establishing cloud practices from the ground up, building strong delivery teams, and elevating organisational partnerships with key industry analysts, including Gartner and ISG.I provide consulting and advisory services on IT infrastructure transformation, SIAM adoption, and CloudOps. I have successfully led transformation programs involving AIOps, intelligent automation, and Agentic AI, enabling organisations to enhance operational efficiency and accelerate digital innovation.My experience includes setting up IT Shared Service Centres across IT Infrastructure and Cloud Services encompassing traditional DCOps, CloudOps, FinOps, and TechOps. I bring hands-on expertise in managing all phases of the project lifecycle—from requirements analysis through to delivering scalable automation and AI-driven operations platforms within scope, budget, and quality parameters.A strategic thinker and compassionate leader, I have a track record of building high-performing teams and delivering global infrastructure and cloud transformation programs. I also bring business acumen with experience in research & development, pre-sales, marketing, and P&L management.Passionate about innovation, I have led the creation of an ‘Automation as a Service’ vertical, helping organisations reduce IT spend through automation consulting and solutions. My approach combines technical excellence with business strategy to create cost-effective competitive advantages for organisations.

Experience

1. Assistant Vice President Infrastructure & Cloud Practice

   Genpact

   Mar 2024 — Present · Bengaluru, IN

   Leading the convergence of Infrastructure & Cloud services, ServiceNow-led operations, and Agentic AI/LLM-powered intelligent automation for enterprise Hybrid Cloud environments.Drive strategic growth and capability evolution for Genpact’s Infrastructure & Cloud practice, shaping consulting-led offerings, transformation frameworks, and operating models across traditional data center, private cloud, public cloud, and hybrid IT environments.Established and scaled the AI-led Infrastructure & Cloud innovation charter, defining next-generation service offerings that leverage GenAI, Agentic AI, LLMs, RAG, and intelligent automation to modernize enterprise operations.Built and scaled Genpact’s Agentic AI capability for Infra & Cloud services, incubating reusable use cases, accelerators, and enterprise solution assets using multi-agent patterns and LLM-powered orchestration.Architected ServiceNow and Now Platform-based AI solution patterns that combine enterprise workflows, CMDB context, RAG pipelines, and LLM-driven reasoning to enable intelligent incident operations, event enrichment, remediation, and service transformation.Shaped the adoption of agentic frameworks such as CrewAI, AutoGen, and LangChain as part of Genpact’s enterprise AI solution architecture, aligning these with operational use cases across Hybrid Cloud, infrastructure services, and ServiceNow-enabled workflows.Partner with leadership, sales, and pre-sales teams to build AI-enabled solution narratives, commercial constructs, analyst positioning, and executive messaging that differentiate Genpact in strategic pursuits across Infrastructure, Cloud, and ServiceNow-led transformation.

Education

• Karntaka University

  BA, Sociology

  2003 — 2005

• Fatima High School

  SSLC, Scinece

  1995 — 1999

• SK Arts college

  PUC, Arts

  2001 — 2002

Skills

• Management
• Networking
• Windows Server
• Ccna
• Operations Management
• Pre-Sales
• Itil Process
• IT Service Management
• Change Management
• Service Delivery
• Windows Server 2003
• Global Delivery
• Vendor Relations
• Team Leadership
• Business Process Automation
• Customer Relationship Management (Crm)
• IT Management
• Incident Management
• Project Implementation
• Major Incident Management
• Servers
• Crm
• Itil
• Project Management
• Network Administration
• Team Management
• Resource Management
• Sla
• Service-Level Agreements (Sla)
• Program Management
• IT Operations
• Computer Hardware
• Service Desk
• Service Automation, Proof of Concept Creation
• Customer Service
• Vendor Management
• Data Center
• System Administration
• Customer Relations
• People Management