Khaled Salem
Consulting and Program Management at PwC | Customer Transformation & Automation Strategy | MBA, PMI-PMP®, PgMP®, ACP®
- Role
- Sr Consultant at PwC
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Khaled Salem
Results-driven transformation consultant with 8+ years of experience managing complex…
Experience
Sr Consultant
Mar 2022 — Present · US
As a consulting management senior, I supported the delivery of complex automation, digital transformation, and PMO-led initiatives for PWC and Fortune 100 clients across telecommunications, financial services, and healthcare industries. My work includes designing and implementing custom GPT automation tools to improve operational efficiency, earning recognition from leadership and selection for PwC’s firm-wide AI Challenge.• Delivered automation solutions by developing complex prompts and custom GPT tools to streamline workflows and audit processes, achieving measurable efficiency improvements.• Played a key role in digital transformation initiatives by supporting process redesign, tool evaluation, and cross-functional execution strategies.• Facilitated Agile ceremonies and supported clients’ Agile adoption efforts across diverse teams.• Led project coordination efforts, ensuring on-time delivery through effective scope, budget, and quality management.• Designed and implemented governance structures, communication plans, and reporting mechanisms to support large-scale program oversight.• Provided executive-level reporting and risk escalation to senior client stakeholders (Director+), enabling timely decision-making.• Led focus groups and supported client workshops to drive team alignment and collaborative problem-solving.
Skills
- Sql
- Microsoft Project
- Minitab
- Call Centers
- Routers
- Project Management
- Vendor Management
- Microsoft Power Bi
- Customer Experience
- Operations Management
- Technical Support
- Business Analysis
- Contact Centers
- Customer Satisfaction
- Performance Management
- Crm
- Itil
- Team Leadership
- Troubleshooting
- Microsoft Project Server
- Call Center
- Microsoft Powerpoint
- Time Management
- Quality Assurance
- Lean Six Sigma
- Outsourcing
- Team Management
- Microsoft Office
- Avaya
- Customer Relationship Management (Crm)
- Workforce Management
- Pharmacy Benefit Management
- Customer Retention
- Customer Service
- Management
- Team Building
- Avaya Technologies
- Microsoft Excel
- Telecommunications
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