Khaled Zerimeche
HR & Finance Solutions Consultant @Nakisa
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WORK HISTORY
HR & Finance Solutions Consultant @Nakisa
Montréal, CA
Collect and analyze customer needs.Configure and customize customer needs.Ensure migration and consistency of customer data.Train customers on the different features and versions of our products.Determine needs and recommend solutions tailored to customer needs.Manage the implementation and delivery of clients\' projects.Handle escalated customer complaints and provide solutions.Know and manage the different types of environment (DEV, UAT, QA, PROD)Provide Level 2 technical support to customers, including diagnosing and resolving complex technical issues through phone, email,chat, or remote sessions.Manage customer escalation and escalate critical issues to Level 3 support or engineering teams as necessary, ensuring timelyresolution.Ensure the different scenarios of functional tests, integrations, regressions, performances, acceptances and smoke tests.Ensure and validate integration with different systems via Postman API.Create and maintain detailed documentation of support cases, issue resolutions, and troubleshooting procedures.Communicate with customers professionally and effectively, providing updates on issue status, progress, resolution and maintainbest customer experience.Collaborate with the product/ development team to identify and report product defects and suggest enhancements based oncustomer feedback.Assist in training Level 1 support personnel and contribute to internal knowledge bases.Stay up-to-date with new product releases, features, and industry best practices to maintain technical expertise.Provide valuable feedback to the product development team based on recurring issues, customer feedback, and industry trends tocontribute to the continuous improvement of Nakisa\'s products.Assist in creating training materials and documentation for both internal and external stakeholders.
EDUCATION
Higher school of computer sciences ESI (ex INI)
State Informatic Engineer, IT
French Institute of Algiers
French language degree (DELF B2)
Ecole nationale Superieure d'Informatique (ESI)
Diplôme d'ingénieur, Informatique
ABOUT KHALED ZERIMECHE
KHALED ZERIMECHE is recognized as a technical expert in information systems with an experience of more than 8 years in the IT field. He has worked for various organizations and has developed a great expertise in ERP and different information systems. Experienced with a demonstrated career of working on the integration of applications in different fields.His years of experience were very enriching because he had the opportunity to hold different responsibilities whether as a functional analyst, business analyst, IT solutions architect and in information systems integration. This allowed him to acquire strong skills in customer needs analysis, writing and validation of functional files and improvement proposals in the form of application solutions. Among others, he also has a high level of technical competence in IT solutions architecture, because he designs, evaluates and integrates software applications, technical environments, operating systems, software and computer applications while ensuring their maintenance. He has also developed expertise in data warehouse analysis and processing. In addition, I have a good knowledge of ITIL, agile, MERISE methods and UML language.Good knowledge of accounting and finance, HR, CRM, Real Estate and EDM. Solution oriented, his ability to work independently and adapt to demanding environments makes him a respected expert in the field. He also has solid experience in project management and operations, which has allowed him to acquire solid knowledge in these areas. He is recognized for his ability to solve complex problems and for his ability to communicate effectively with stakeholders and teams. He is able to work in high-pressure environments and meet deadlines.
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