Khaldoon Tufail
International Product Support Engineer at Volkswagen Group
- Role
- Advanced Repair Agent at Geeksquad
- Location
- Auburn Hills, MI, US
- LinkedIn followers
- 500 followers
About Khaldoon Tufail
International Product Support Engineer with 36 years of field and corporate experience in the automotive sector. Expert in monitoring global product quality and executing detailed technical analysis for high-volume carlines, including Jetta and Jetta Sportwagen. Proven ability to bridge communication between field organizations and factories, delivering service solutions, technical bulletins, and RVU repair procedures that reduce costs and improve performance. Specialist in complex vehicle systems, from electronics and sensors to passenger protection, with a focus on streamlining global service standards for the Chattanooga TN. built vehicles.
Experience
Advanced Repair Agent
Sep 2012 — Present · Utica, MI, US
Identifying and Offering Solutions: Find and present technology solutions to customer needs, ensuring all customer needs are met. Diagnosing and Repairing: Troubleshoot and resolve hardware and software issues with a variety of electronic devices (computers, laptops, smartphones, tablets, etc.). Providing Customer Service: Interact with customers, address their concerns, and ensure they are satisfied. Escalating Issues: Serve as a point of contact for more complex requests that need further assistance. Delivery and Installation: Deliver peripherals and install antivirus software. Documentation: Keep accurate records of repairs, including parts used and time spent. Collaboration: Work with other team members to share knowledge and best practices. Inventory Management: Assist with inventory management and ordering parts. Training: Provide technical support and guidance to less experienced agents.
Education
Ohio Diesel Tech, Cleveland, OH
Diploma, Master Diesel/Automotive Course
1988 — 1990
Skills
- Vehicles
- Dealers
- Analysis
- Ts16949
- Parts
- Warranty
- Automotive Engineering
- Business Process Improvement
- Leadership
- Process Improvement
- Automobile
- Powertrain
- Training
- Customer Satisfaction
- Automotive Aftermarket
- Automotive
- Continuous Improvement
- Management
- Team Building
- Manufacturing
- Lean Manufacturing
- Customer Retention
- Electronics
- Apqp
- Ppap
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