Khaja Moin

About Khaja Moin

Results-driven Supply Chain and Operations professional with 12+ years of experience across global organizations including Accenture, Amazon, Livspace and Flipkart. Experienced Operations & Program Management professional with a successful track record of leading large-scale supply chain and fulfillment operations in high-growth, fast-paced environments. Proven expertise in end-to-end Order-to-Fulfillment lifecycle, distributed order management, SAP-driven KPI governance, supplier performance management, and global distribution center operations. Strong track record of leading teams, improving OTD, SLA compliance, PR-to-PO cycle times, and GR/IR accuracy, while partnering with logistics, suppliers, and senior stakeholders to drive measurable business outcomes in asset-intensive environments such as Oil & Gas.CORE COMPETENCIESOrder Management (Order Creation to Fulfillment & Settlement)Distributed Order Management (DOM)SAP KPI Governance (OTD, Order Acknowledgement, PR–PO, GR/IR)Supplier Performance & Escalation ManagementGlobal Distribution Centers & Logistics CoordinationInventory Planning, Availability & Promise (ATP)Team Leadership & Stakeholder ManagementRoot Cause Analysis (RCA) & Continuous ImprovementUAT, SOPs & Process TransformationCommitted to identifying and implementing continuous improvements in the supply chain. Now looking for a new and challenging similar/senior position one which will make best use of existing skills and experience. Also, further my personal and professional development.

Experience

1. Operational Specialist

   Amazon

   Nov 2017 — Present

   Led program management for launches including Ship by Region (SBR), Amazon Prime, MFN PSO, and Easy Ship Prime. Conducted UAT and tracked issues using SIM for new initiatives such as GST-TCS and Bulk UI Scheduling. Collaborated with Transportation, Customer Service, Seller Support, and Product Operations teams to resolve performance issues. Created SOPs, wikis, tutorial videos, and help pages using JIRA. Analyzed seller contacts and feedback to improve future product releases. Monitored KPIs for launched programs and published weekly performance reports. Conducted case studies on shipping and delivery speed variations across Amazon.in. Automated recurring processes using Excel macros and SQL, reducing manual effort and increasing productivity. Supported fake order identification to improve investigation accuracy.

Education

• Visvesvaraya Technological University

  Bachelor's degree, Mechanical Engineering

• SMIORE VYASAPURICOMPOSITE PU COLLEGE

  PRE UNIVERSITY, Science

  2006 — 2008

• St Joseph's English Medium School

  High School Diploma

• Visvesvaraya Technological University

  Bachelor of Engineering, Mechanical Engineering

• Smiore, Vyasapuri

  Class XII, Pre-University Board (PUC)