Khadir Manjoor
SOC Analyst | A+ | Network+ | Security+ | WireShark | AZ Entra ID | OKTA | Splunk ES | IBM QRadar | SentinelOne | Crowdstrike | Nessus | Qualys | ProofPoint |
- Role
- Snr IT Field Technician at Maximus
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Khadir Manjoor
I’m a Senior IT Technician with a strong foundation in end-user support and a growing…
Experience
Snr IT Field Technician
Jul 2022 — Present · NY, US
Provide comprehensive help desk support by addressing IT issues, including computer imaging, network troubleshooting, and user account management.• Collaborate with team members to efficiently resolve technical challenges while maintaining exceptional customer service standards.• Conduct root cause analysis and implement vulnerability management strategies to improve system security and operational reliability.• Support Identity and Access Management (IAM) processes by managing account provisioning, handling access requests, and resolving authentication and authorization issues in alignment with organizational policies.• Oversee IT onboarding and offboarding processes, ensuring smooth transitions for users and adherence to company protocols.• Deliver training sessions to educate users on standard operating procedures (SOPs) and best practices, fostering secure and effective system usage.• Provide in-person incident response support, including containment, remediation, and redeployment of compromised or vulnerable endpoints.
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