Khadeejah A.
Technical Support Advisor @Concentrix
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WORK HISTORY
Technical Support Advisor @Concentrix
CA
Managed high-volume customer interactions. Consistently surpassed performance targets and created outstanding experiences for customers. Maintained professional interactions using exceptional communication and interpersonal skills which led to high customer satisfaction ratings.• Showcased technical expertise of 10+ company products, system software and applications. Enlightened customers on features, activation and troubleshooting techniques, which improved product adoption rates. • Resolved intricate technical issues involving software malfunctions, network connectivity, and system configurations. Conducted remote troubleshooting sessions using remote desktop tools, effectively resolving issues without the need for on-site visits.• Documented customers interactions and strictly complied with internal protocols and data privacy laws regarding clients PII and confidential information.
EDUCATION
Seneca Polytechnic
Records and Information Management
University of Benin
Bachelor of Laws - LLB
York University - Osgoode Hall Law School
Master of Laws - LLM, Privacy and Cybersecurity Law
ABOUT KHADEEJAH A.
Experienced Document Specialist and Legal Support Professional with a strong background…
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