Khaden A. Watson
Software Support Engineer at Prometheus Group
- Role
- Software Support Engineer at Prometheus Group
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Khaden A. Watson
Computer Science graduate from Appalachian State University with a passion for technology…
Experience
Software Support Engineer
Sep 2025 — Present · Raleigh, NC, US
Assist customers by answering questions via ticketing system, email, and phone- Resolve customer tickets through troubleshooting - Reproduce customer issues, detail the corresponding steps, and communicate findings that help Development and Cloud teams to quickly resolve escalations- Develop a level of technical and functional SME in assigned products to effectively resolve skill and technical issues- Assist with internal projects as needed, ie. Creating technical documentation, coordinating maintenance windows, supporting audit efforts, etc- Coordinate and manage customer upgrades to new versions of Prometheus Group software- Manage custom development work and SOWs
Education
Ardrey Kell High School
High School Diploma
2017 — 2021
Appalachian State University
Bachelor of Science - BS, Computer Science
Appalachian State University
Associate's Degree, New Media
North Carolina State University
Master of Science - MS, Cybersecurity
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