Kyle Griffith

Information Technology Business Analyst @Pittsburgh International Airport

Pittsburgh, PA, US

Platform Owner & primary Administrator of the ServiceNow ecosystem across several business units and product lines - and growing! Focused on solution architecture and enabling the vision of Digital Transformation in tangible ways for the business; providing frontline staff a more effective way to work, and management better visibility into their strategic operations. Coordinating efforts between key stakeholders and implementation partners to deliver a solution that fits how we work, where we work.Active and in-flight products include- IT Service Management (Incident/Request/Change Management, Service Catalog, Employee Center)- IT Asset Management (Hardware & Software Asset Management)- Customer Service Management (Leaseholder Services)- Field Service Management- Operational Technology Management- Enterprise Asset Management- HR Case Management (custom)