Kathryn Sharkey

About Kathryn Sharkey

As an experienced senior strategic business operations associate and project manager, I possess a dynamic approach to process improvement and data-driven decision-making. Nine years ago, I started my career in a call center, learning the ins and outs of customer service. This unique experience developed my understanding of business and cultivated my deep-rooted insight into customer-focused process improvements. My customer service core provides me with the skills to succeed in business as everyone is your customer, … • Launched new service SKUs for Wayfair Multi-Pro assembly team, developing processes and protocol for over 100+ field service professionals. • Led a collaborative hypercare scrum dashboard for international supply chain consolidation center suppliers and category managers. • Streamlined a unique CRM system for project management customer communications and implemented process improvements, templates for 50+ use cases. • Served as a Looker, BigQuery and SQL SME, leading data and analytics trainings for my team. Described by my colleagues and peers as upbeat, compassionate, and driven, I focus on collaboration and culture creation to build strong teams that deliver results while having fun. Outside of work, I love to read, aiming to reach my yearly goal of 50+ books. I spend time cooking comforting, love-filled meals for my friends and family. When work is done and the sun is out, I love to be outdoors- I am currently making my way through hiking the Vermont Long Trail, 100/272 miles!\'! Send me a message here, or shoot me an email: k••••••••@gmail.com,

Experience

1. Senior Associate - Customer Experience

   DoorDash

   Jan 2024 — Present

   I work on the New Business Verticals team to develop initiatives that improve customer support experiences, with a focus on retail, grocery, convenience, and package returns and all new projects DoorDash works on. I collaborate cross-functionally to optimize agent workflows, enhance service quality, and support the growth of new business lines.

Education

• Waltham Sr. High School

  Diploma

• Syracuse University

  Bachelor of Science - BS