Kayla Greygor

Experience

1. Strategic Client Executive, Client Success

   Cedar Gate Technologies

   Jul 2023 — Present · Greenwich, CT, US

   Serve as the primary point of executive escalation and advisor for a $9.73M portfolio of CGT\'s strategic Payer and Provider clients, as well as a full book of Self-Funded clients. Partner with my clients during all stages of the relationship, with responsibility for ensuring their success, overall satisfaction, and ability to achieve measurable value through use of our best-in-class composable Healthcare Information Technology (HIT) System, with specialization in Analytics solutions and Care Management services. Act as internal advocate, managing a cross-functional Account Team for each client, representing Data, Engineering, Product, Implementation, Client Support, and Vendor Management. Collaborate with these teams to provide complex client experience feedback to inform overall product development and process improvements. Present in executive-level meetings on the development and execution of success plans for clients, outlining critical factors and metrics, tracking progress and mitigating potential issues, and celebrating success through documented value stories, references served, and contract expansion. Drive product utilization and adoption through training, maintaining a deep understanding of the client’s business objectives and technical expertise of how Cedar Gate solutions support those objectives. Surface and syndicate best practices in the use of Cedar Gate’s solutions within the Cedar Gate community.

Education

• Quantic School of Business and Technology

  Executive MBA

  2024 — 2026

• University of Pittsburgh

  Bachelor of Philosophy