Keerthi Vardhan Reddy Gouni
Senior Manager, Technical Support @ServiceNow
Signup · Get unlimited contacts
WORK HISTORY
Senior Manager, Technical Support @ServiceNow
Santa Clara, CA, US
EDUCATION
Jawaharlal Nehru Technological University
Bachelor of Technology (BTech), Computer Science
University of Houston-Clear Lake
Master's degree, Computer Science
SKILLS
ABOUT KEERTHI VARDHAN REDDY GOUNI
I’m a Senior Technical Support Manager with 14+ years of experience in SaaS, including 10 years as an individual contributor and 5+ years in leadership roles. I specialize in building and leading high-performing, cross-regional teams that deliver exceptional Premier Support experiences.My focus areas include improving CSAT, reducing Time to Resolution (TTRF), and scaling support operations through KCS, process automation, and strong collaboration with Product and Engineering teams. I’ve successfully led initiatives that enhanced customer satisfaction, streamlined global support models, and empowered teams through clear metrics and coaching.Passionate about customer success and operational excellence, I bring a balance of technical depth, strategic thinking, and people-first leadership.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.