Karyn Gladstone

About Karyn Gladstone

Hands-on, senior leader with a strong product, operations, and programs background • Experienced manager, cross-functional consensus builder, and leader of cohesive, productive teams• Curious, metrics-driven, entrepreneurial, adaptable systems thinker with a knack for clarifying ambiguity Skilled in• Product operations, program management, product management, project management, operational rigor, leadership, strategy and tactical execution, team building, roadmapping/planning, coaching• Salesforce, Coda, Confluence/JIRA, Tableau, Looker, SQL, Figma, Directly, gSuite, MS Project/OmniPlan, Greenhouse, Google Analytics, Kapiche, NPS, and more

Experience

1. Director of Product Operations

   Thumbtack

   Nov 2022 — Present · San Francisco, CA, US

   Built the Product Operations function, scaling to support 4 business units and 17 product teams; established the strategic charter, operational processes, and GTM frameworks required to support millions of marketplace users• Partnered with exec team to translate business strategy into a 3-year operational roadmap; served as a strategic partner for high-stakes releases by synthesizing sentiment to mitigate roadmap riskSpearheaded a 2-year AI roadmap to build an automated intelligence engine; secured leadership buy-in for a vendor-supported ecosystem projected to deliver operational savings while creating clear user understanding• Facilitated trade-off analysis and capacity planning, aligning resources with investment areas to ensure predictable delivery of feature sets and associated GTM motions • Created structured close-the-loop forums to funnel Voice of User field feedback from Sales, Service, Success, and NPS (25k+ user touch points), identifying ‘pain’ and marketplace opportunities for roadmap investment • Operationalized the inaugural Pro & Customer NPS programs and the Pro Advisory Board, establishing sentiment as a cornerstone metric and creating a direct feedback loop between top-tier users and leadership• Overhauled user-reported bug program, creating an enablement flywheel that significantly reduced operating expenses, incorporates auto-QA, and provisions pro-active priority launch testing+ Interim Director of Enablement Feb - June 2024

Education

• Smith College

  BA, Comparative Literature

Skills

• Information Architecture
• Nonprofits
• Product Management
• Cross-Functional Team Leadership
• User Experience
• Fundraising
• Team Management
• Tableau
• Integration
• Enterprise Software
• Web Development
• Strategic Planning
• Web Project Management
• Social Media
• Web Strategy
• Agile Methodologies
• Management
• Strategy
• E-Commerce
• Crm
• Project Management
• Leadership
• Training
• Salesforce.com
• Copywriting
• Content Management Systems (Cms)
• Non-Profits
• Digital Strategy
• Cms
• Drupal
• Jira
• Customer Relationship Management (Crm)