Krishnakumar G Kartha

About Krishnakumar G Kartha

Looking for a suitable opportunity in Operations & Customer Service domain in Integrated Financial 12 years of experience in Branch Administration, Sales Operations, and Customer Service in integrated financial services business.* Excellent domain exposure and product knowledge on deposits, general insurance, life insurance, mutual funds etc.* When Shriram Fortune Solutions started operations in Kerala, stepped in with prime objectives to support set up a branch and to also coordinate state operations.* Currently leading & handling 23 Branches & 22 Operation Teams in Kerala, and Tamil Nadu, managing a whole host of functions like branch accounting, administration and sales operational coordination.* Some of the key accomplishments include recruiting good people for operations, zero grievance from team, introducing reward & recognition scheme, process streamline, and MIS.

Experience

1. Regional Manager (Operations & Customer Service)

   Angel Group

   Mar 2008 — Present · Cochin, IN

   Shriram fortune Solutions Ltd. is one of the leading integrated financial services Company of India Backed by Shriram Group of Chennai- Track and monitor daily/monthly operational activities of branches and region- Preparation of monthly budget and actual of sales & cost- Monthly Profitability Report for Profit Center- Visiting Branches for internal audit and verification- Coordinating with Sales Team, Regional & Head office- Coordinating & supporting with Auditors- Planning & execution of the Step Goals to improve the performance of the team- Under-Writing of General & Life Insurance Polices- Submitting reports pertain to Accounts, Sales and Operations to senior leadership- Demonstrations, on-the-job training, meetings, conferences- Team Building through Motivation, Coaching, Counseling, Training - Dealing with Team’s grievances on timely basis and conducting appraisals- Coordinating with Group Companies, GI Companies, AMC\'s for product related- Coordinating with Sales Team, Regional & Head office- Experience in analyzing the reports sent by branches- Preparing Monthly Reviews for the processes- Resolving Customer/Agents/Employees Grievances- Under-Writing of General & Life Insurance Polices- Supporting the branches in fulfilling their needs related to Admin and Operations.

Education

• Kerala University

  Bachelor’s Degree

  1997 — 2000

Skills

• Sales Recruitment
• Life Insurance
• Branch Operation
• General Insurance
• Coordination
• Underwriting
• Mutual Funds
• Auditing
• Operations Management
• Customer Service
• Crm
• People Skills
• Sales Accounting
• Customer Relations
• Mis