Kezia Francis

Lead Audience Operation Specialist @Trimble Inc.

Chennai, TN, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2025 — Present

Lead Audience Operation Specialist @Trimble Inc.

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Chennai, IN

Develop and manage audience segments using behavioral, demographic, and firmographic data.Translate campaign objectives into actionable audience definitions.Partner with analytics and data teams to access and interpret audience insights.Work with campaign managers to define and implement audience testing strategies (e.g, A/B testing, cohort analysis).Build and manage audience lists in platforms such as Salesforce, Marketo, HubSpot, or Customer Data Platforms (CDPs).Ensure proper integration and functionality across marketing automation and CRM systems.Establish and maintain naming conventions and documentation for audience management.Align segmentation practices with data privacy regulations (e.g, GDPR, CAN-SPAM).Monitor audience performance metrics and provide insights to optimize targeting effectiveness.Report on key performance indicators (KPIs) related to audience engagement and conversion.

EDUCATION

N/A

Demonstration Multipurpose School, Mysore

Master of Business Administration (MBA)

N/A

Karnataka State Open University, Mysore

Master of Business Administration (MBA)

SKILLS

Quality AssuranceBpoBusiness AnalysisBusiness Process Outsourcing (Bpo)Requirements AnalysisMisProcess ImprovementSix SigmaSearch Engine Marketing (Sem)Call CentersDigital MarketingTeam ManagementVendor ManagementEmployee RelationsCall CenterManagementOnline MarketingManagement Information Systems (Mis)

ABOUT KEZIA FRANCIS

Experienced Digital Marketing Expert for B2B and B2C. Skilled in Lead generation campaign…

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Kezia Francis — Lead Audience Operation Specialist at Trimble Inc. in Chennai, TN, IN | Unifers