Kez Demby
District Front Office Manager @PT Solutions Physical Therapy
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WORK HISTORY
District Front Office Manager @PT Solutions Physical Therapy
Kansas City, MO, US
Directed operational components related to all front office functions within 11 clinics of Kansas City districtPracticed general oversight including workflow design/redesign, process standardization, accountability, structure development, training, root cause analysis, oversight of practice management as it relates to patient intake, insurance verification, patient communications, patient satisfaction, over the counter collections, referral tracking and team developmentAdvocate and business leader for all functions related to front desk operationsWorked with all relevant associated departments of the practice & hospital partner as neededAccountable for and regularly monitored Key Performance Indicators of every clinicProvided coaching focused on district front office performance re: referral management, plan of care adherence and customer service expectationsManaged front office labor and schedules
EDUCATION
Kansas State University
Bachelor of Science, Kinesiology and Exercise Science
ABOUT KEZ DEMBY
I am an accomplished professional with a Bachelor of Science in Kinesiology from Kansas State University. With a \"curiosity before criticism\" philosophy, I possess exceptional people skills, adaptability, and integrity. My career at PT Solutions Physical Therapy showcases a progressive journey from Physical Therapy Aide to Senior Leadership roles.At PT Solutions, I excelled in various positions, culminating in my current role as District Front Office Manager in Kansas City. In this capacity, I oversee all front office functions across 11 clinics, demonstrating leadership in workflow design, process standardization, and team development. I am a champion for operational excellence, ensuring accountability, patient satisfaction, and staff performance through regular monitoring of key performance indicators.My expertise extends to national-level roles, including Integration Team Front Office Lead during mergers and acquisitions. I spearheaded the integration of employees, executed HR functions, and facilitated inter-departmental communication, showcasing proficiency in project management and cross-functional collaboration.As Critical Placement Front Office Lead, I pioneered a pivotal role, relocating to various clinics nationwide and establishing valuable hospital partnerships. My contributions resulted in the successful opening of new clinics and the cultivation of PT Solutions\' culture in diverse settings. My versatility is evident in my adeptness with multiple EMR systems and my ability to thrive in both hospital-based and private clinic environments.Beyond my professional accomplishments, my academic and extracurricular endeavors reflect my commitment to personal growth and community engagement. As a member of Kansas State University\'s Black Student Union and a DJ on the student-run radio station, I contributed to campus diversity and creativity. Additionally, my athletic achievements and leadership roles at Lindenwood University and Shawnee Mission West High School underscore my dedication to teamwork and excellence.My journey exemplifies a continuous pursuit of learning and excellence, positioning me as a dynamic leader in leadership development, administrative instruction, and education and training. My blend of expertise, integrity, and adaptability make me a valuable asset in any professional setting.
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