Keyur Thakker

About Keyur Thakker

With over 20 years of experience leading complex, multi-tower IT engagements across public services, retail, telecom and other industries. I’ve successfully led global sing engagement of more than 150 people, and managed very large portfolios, all while driving digital & agile transformation.I hold certifications such as PMP®, PRINCE2®, SPC®, CSM®, PSM I, Six Sigma, ITIL®, and Capgemini EM Level 2, which allows me to bring a structured approach and agile flexibility to every assignment I tackle. My leadership has made a tangible difference in terms of Operational Excellence, Client intimacy and Result Oriented Delivery aligned to business KPIs.I’m recognized for my strong interpersonal and leadership abilities—like empathy, active listening, stakeholders management, and collaborating across cultures. I work to build high-performing teams, mentor up-and-coming leaders, promoting brand visibility and drive continuous improvement through LEAN practices, GenAI, automation and innovation.

Experience

1. Director-digital Customer Experience

   Capgemini

   Jul 2022 — Present · Maharashtra, IN

Education

• Sikkim Manipal University - Distance Education

  Master of Computer Applications (M.C.A.), Computers

  2004 — 2007

• Sheth V D High School

  High School

Skills

• Unix Shell Scripting
• Vba
• Service Delivery Management
• Amazon Web Services (Aws)
• Software Project Management
• Crm
• Itil
• IT Financial Management
• Ms Project
• IT Project Management
• Requirements Analysis
• Cloud Computing
• Incident Management
• IT Outsourcing
• .net
• Service Operations
• Sla
• Itil Certified
• IT Service Management
• Governance
• Service Management
• Change Management
• Devops
• Six Sigma
• IT Transformation
• Problem Management
• Pmp
• Process Improvement
• Offshoring
• Visio
• Uipath
• Lean Sigma
• Service Improvement
• Transition Management
• Project Delivery
• Cmmi
• Agile Methodologies
• Management
• Project Management
• Release Management