Keyur Dattani

Data Analyst | SQL | Power BI | Excel | Transforming Support Data into Operational Solutions

Role: Associate at Amazon
Location: Mumbai, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Keyur Dattani

I am a skilled Data Analyst proficient in Excel, Power BI, and SQL for data analytics. With a solid understanding of business functions, I leverage my technical abilities to extract actionable insights from raw data. My expertise in transforming complex data sets into intuitive visualizations aids effective decision-making. I am dedicated to delivering targeted recommendations and data-driven solutions that drive organizational success.

Experience

Associate
Amazon
Oct 2023 — Present · Mumbai, IN
As a Seller Support Associate at Amazon, I served as the first point of contact for sellers, helping them navigate policies, tools, and operational challenges.• Delivered prompt, solution-oriented support through email and chat, ensuring high seller satisfaction.• Analyzed 200+ weekly seller cases, diagnosing root causes of account, listing & performance issues using internal data tools, reducing resolution time and improving satisfaction.• Maintained accurate case documentation and data entry while identifying patterns for process improvement.• Translated data into actionable solutions, streamlining workflows that improved team efficiency by 15% and reduced recurring case types.• Contributed to team goals by consistently meeting quality and productivity metrics, helping streamline support operations.

Education

Late Shri. Vishnu Waman Thakur Charitable Trust VIVA Institute of Technology at Shirgoan Post Virar Tal Vasai Dist Thane
Bachelor of Engineering - BE
2019 — 2023

Contact information

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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About Keyur Dattani

Experience

Associate

Education

Late Shri. Vishnu Waman Thakur Charitable Trust VIVA Institute of Technology at Shirgoan Post Virar Tal Vasai Dist Thane

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