Keyul Patel
Service Assurance Analyst @Softcat
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WORK HISTORY
Service Assurance Analyst @Softcat
The Service Assurance Analyst is responsible for the overall governance and adherence of processes in use, as well as the monitoring the company’s customers estates. The Service Assurance Analyst is involved with managing high priority incidents, changes and problems, whilst also being the main interface for on-boarding new customers.Responsibilities:• Proactively manage high priority incidents and changes from a process perspective.• Compile incident and problem reports.• Reviewing existing documentation and suggest or make improvements.• Maintain incident, change and problem management processes and procedures.• Maintaining excellent internal relationships, understanding who to go to gather relevant information.• Keep customers and stakeholders informed during high priority / Major incidents.• Chairing the CAB meetings.• Ensuring Change policies, process and procedures are followed.• Approve/Reject Changes in accordance with policies.
EDUCATION
Bickenhall Collage Of Computing
Web designing, A+, PHP and MySQL
Harrow College
Level 1 Diploma in Business Administration
Harrow College
Level 2 NVQ Diploma in Business Administration
ABOUT KEYUL PATEL
Experienced System Support Analyst / Incident Manager skilled in Analytical Skills…
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