Keyston Franklin

About Keyston Franklin

I’m a project manager who leads with purpose first and process second. For over a decade, I’ve built my career around helping people, organizations, and communities grow—not just through strategy and systems, but through compassion, leadership, and service.My professional journey began in the U.S. Army, where I learned how to stay calm under pressure, lead teams through uncertainty, and support people when it mattered most. Those experiences shaped my approach to every role I’ve held since: lead with integrity, build people up, and always deliver.Today, I blend my background in project management, IT, cybersecurity, and business development to help organizations operate with clarity and confidence. Whether I’m supporting technical teams at Intuit, managing multi-state veteran programs that have touched over lives, or guiding entrepreneurs as they build the future—they’re all opportunities to make a real impact on people.I’m passionate about creating systems that improve lives. I believe technology should make things easier, safer, and more human—not more complicated. That’s why I’m continuing to grow in cybersecurity, learning how to better protect teams, data, and communities in a world that’s advancing fast.What drives me:Helping people overcome challenges and unlock their potentialBuilding strong, mission-aligned teamsMaking technology and processes work for the people using themCoaching others toward confidence, clarity, and growthTurning complex problems into simple, actionable solutionsCreating impact that lasts longer than the project itselfIf you’re looking for someone who leads with service, thinks strategically, and executes with consistency—and who cares deeply about the people behind the work—I’d love to connect. I’m always open to meaningful conversations, collaboration, and opportunities to build something that matters.

Experience

1. Tax Expert Lead

   Intuit

   Jan 2021 — Present

   Supports nationwide teams by leading technical guidance, operations support, and staff development in specialized tax and blockchain environments.• Served as blockchain subject-matter expert across multiple teams.• Authored cryptocurrency tax support material and topics to be shared with larger tax support associates• Authored operational documentation and knowledge resources adopted across teams, improving satisfaction scores.• Collaborate with product and technical specialists to align tax workflows, escalate issues, and refine operational support structures.• Trained and coached 400+ early- and mid-career employees; improved team accuracy and operational consistency.

Education

• Governors State University

  Bachelor of Arts - BA, Multi/Interdisciplinary Studies

• Founder Institute

  Accelerator Program

  2021 — 2021

• Black Diamond Services - Veteran Training Program

  Project Management

  2016 — 2016

• University of Chicago

  Master of Arts - MA, Liberal Arts and Sciences/Liberal Studies

  2018 — 2021