Keylon Daniels

Zero Waste Accout Manager @Republic Services

Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty. • Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers. • Schedules and completes proactive customer calls and visits and captures key information in the Company’s information systems. • Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate. • Responds to all cancellation requests in alignment with the established escalation policy. • Proactively communicates with or responds to customers in support of Company pricing initiatives. • Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships. • Partners with the operations team, when needed, to address customer services issues. • Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities.