Keyia Key Burnett

About Keyia Key Burnett

I’m a strategic Learning & Development leader with over a decade of experience designing and delivering impactful learning programs that help people thrive and organizations grow.My career spans across instructional design, facilitation, performance consulting, and leadership development—serving fast-paced industries including sales, FinTech, healthcare, education, retail, and hospitality. I bring a deep commitment to developing scalable, high-impact learning that connects directly to business outcomes.I’ve led initiatives across onboarding, sales enablement, people manager capability, and culture-building—collaborating cross-functionally with HR, Sales, Product, and Operations teams to build programs that stick. Whether launching a leadership accelerator program or rolling out new performance systems, I focus on clarity, quality, and measurable results.In addition to my L&D experience, I’ve worked independently with mission-driven organizations to support custom learning and change efforts—always staying grounded in human-centered design and inclusive facilitation.I’m known for turning big learning challenges into clear, actionable solutions—and for being the “key” that helps teams feel equipped, supported, and ready to lead.

Experience

1. Sr Learning and Development Manager

   Invitation Homes

   Jan 2024 — Present · Atlanta, GA, US

   Design and facilitate engaging in-person and virtual training programs focused on customer service, leadership development, and new hire onboarding. Collaborate cross-functionally to develop ILT/vILT content and scalable learning experiences, including eLearning modules built in Articulate Rise 360.Support performance improvement initiatives by aligning learning programs with talent review outcomes and development goals. Lead and facilitate change management efforts tied to company-wide process updates, mission, and vision rollout—ensuring employee understanding and engagement at all levels.Manage LMS operations in Workday, oversee course deployment, learner data, and training analytics. Deliver strategic insights and recommendations to continuously optimize learning impact and organizational capability.

Education

• University of Memphis

  BA, Communication

  2008

Skills

• Banking
• Event Planning
• Event Management
• Social Media
• Powerpoint
• Marketing
• Coaching
• Strategic Planning
• Microsoft Office
• Sales
• Public Speaking
• Crm
• Recruiting
• Customer Retention
• Customer Service
• Training
• Leadership
• Management
• Team Building
• Account Management