Kevin Vollmer
Management Information Systems @ UGA \'23
- Role
- Internet Support Specialist at State Farm
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Kevin Vollmer
Young professional with a passion for technology. I am wired to help others, work hard, and listen. I love change management, turnarounds, and strategically fixing problems. I am currently in the search for opportunities to work in Information Technology. Graduated Cum Laude from the University of Georgia with a bachelor\'s degree in Management Information Systems with an emphasis in Information Security. Minored in Computer Science. I am looking to learn more about the Information Technology industry with hands on work experience.My background includes: MySQL, Lean Six Sigma, Microsoft Excel, SalesforceProgramming languages: Java, CSS, HTML, Python, JavaScript
Experience
Internet Support Specialist
Oct 2023 — Present · Dunwoody, GA, US
Provided first-contact technical support for internet customers and business partners via the telephone and email Extensive knowledge on State Farm’s applications including the State Farm Mobile App, statefarm.com, and Drive Safe & Save Used knowledge base and documentation systems to troubleshoot, resolve, document, and research incidents based on State Farm’s applications Followed and supported workforce management, service management, and incident handling procedures and philosophy to resolve business partner’s problems Responsible for diagnosing and documenting customers’ technical and “How To” problems and resolving, escalating, or assigning problems to appropriate area
Education
The University of Georgia
Bachelor's degree
2019 — 2023
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