Kevin Ung

About Kevin Ung

I make an impact by helping people. I do it by enabling them to do what they thought was impossible. I always keep the big picture in mind while working through the minute details to understand and convey the value small details make. I maintain focus and rapport with stakeholders to ensure valuable outcomes are delivered. With that, I work cross-functionally to ensure everyone knows how the work they deliver is aligned to the overall strategy we all are trying to achieve.

Experience

1. Sr Staff Product Owner, Developer Productivity

   ServiceNow

   Sep 2021 — Present · Santa Clara, CA, US

   Managed the tooling behind ServiceNow\'s Product & Software Development Lifecycle for 10K+ users on an internal customer-zero ServiceNow production instance. This included implementing a products and services taxonomy system, streamlining test automation, transforming engagement models, and deploying pre-released product features as customer zero.

Education

• Rensselaer Polytechnic Institute

  Bachelor of Science (BS), Information Technology

  2009 — 2013

Skills

• Microsoft Office
• Html
• Microsoft Excel
• Management
• Windows
• Project Planning
• C++
• Powerpoint
• Sql
• Troubleshooting
• Customer Service
• Integration
• Research
• Leadership
• Wordpress
• Adobe Creative Suite
• Event Planning
• Enterprise Software
• Business Analysis
• Influence Without Authority
• Business Process Mapping
• Problem Solving
• Stakeholder Management
• Data Analysis
• Cross Functional Relationships
• Information Technology
• Itil
• IT Service Management
• IT Strategy
• Apptio
• Servicenow