Kevin Toyer
Support Desk Manager @ GoSecure
- Role
- Support Desk Manager at GoSecure
- Location
- Murfreesboro, TN, US
- LinkedIn followers
- 500 followers
About Kevin Toyer
As Support Desk Manager at GoSecure, I lead IT Service Desk operations with a strong focus on world-class customer service, team leadership, and consistent execution. Backed by a CompTIA Security+ certification, I ensure support requests are handled efficiently, professionally, and to completion.By setting clear expectations and driving accountability, I ensure tasks are completed accurately and on time, supporting a reliable IT environment and an exceptional support experience.
Experience
Support Desk Manager
Apr 2015 — Present
Education
San Diego Christian College
Bachelor of Science Business Management, Business Administration and Management, General
2012 — 2015
Skills
- Salesforce.com Administration
- Software Documentation
- Group Policy
- Software Installation
- Active Directory
- Windows Server
- Hardware
- Microsoft Office
- Microsoft Exchange
- Megacli
- IT Project & Program Management
- Networking
- Vpn
- Computer Security
- Training
- Wireless
- Troubleshooting
- System Administration
- Remote Desktop
- Nagios
- Inventory Management
- Microsoft Excel
- Computer Hardware
- Access Control Management
- Human Resources
- Salesforce Training
- Servers
- Technical Support
- Windows 7
- Printers
- Help Desk Support
- Ubuntu
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