Kevin Joseph

Recovery Specialist @BMO

Toronto, ON, CA

Collections & Risk Management- Analyze delinquent or high-risk accounts to identify recovery opportunities- Execute loss mitigation processes, including loan modifications or liquidation strategies- Safeguard the bank’s interests while providing viable options for customers- Collaborate with Consumer Collections teams to meet department goals.2. Operational Excellence- Handle customer calls professionally, resolving issues or escalating when necessary- Complete necessary documentation and transactions accurately- Develop and utilize tools and reports to monitor account performance and drive decisions- Participate in the design, implementation, and optimization of business processes.3. Leadership & Coaching- Act as a key support resource and coach for other team members- Identify needs, design and deliver training programs for internal audiences- Support strategic initiatives and collaborate with stakeholders to enhance outcomes.4. Compliance & Continuous Improvement- Ensure adherence to laws, policies, and guidelines in all interactions- Stay updated on industry trends, collections strategies, and regulatory changes- Identify opportunities to improve processes and implement more efficient solutions.5. Customer Relationship & Service- Provide collections-related advice and solutions tailored to customer needs- Build trust and rapport with clients by offering responsive, expert support- Handle escalated and complex customer requests and transactions- Ensure proactive communication about account statuses and payment strategies.

University of Mumbai

Masters of commerce

Patkar Varde College

Bachelor’s Degree