Kevin Lyman

About Kevin Lyman

Hello Everyone! I\'m Kevin, a meticulous and diligent professional with extensive experience improving clients’ experience by delivering top-notch customer service. Throughout my career, I have possessed a stellar track record of identifying and fulfilling customer requirements, as well as receiving and resolving client inquires. Employers recognize me for consistent enhancement in nurture, retention, and adoption of customers with a turnaround of underperforming operations in fast-paced environments. My ability to manage diverse clients based on quality customer support has been well appreciated over the years. My communication, interpersonal, relationship-building, problem solving, and management skills are second to none.If you want to know more about me, feel free to reach at K••••••••@gmail.com

Experience

1. Customer Care Advocate

   Zenith American Solutions, Inc.

   Feb 2026 — Present · San Francisco, CA, US

   Resolve customer inquiries and complaints via written, telephonic, or face-to-face communication in a timely and accurate manner. Escalate issues as appropriate-Perform administrative and clerical tasks-Consistently meet established performance standards, including quantity and quality call standards-Maintain current knowledge of assigned health Plan and effectively apply knowledge in all job functions-Consistently demonstrate excellent attendance and punctuality-Perform other related duties and special projects as assigned-Identify potential problems/patterns/solutions and escalate for management review-Maintain knowledge of Trust processing guidelines, benefit structure, system procedures, and miscellaneous guidelines-Meet the department\'s quality and production standards for this job, as provided on the work standards grid.

Education

• California State University, Fresno

  Bachelor of Science (BS)