Kevin Tijerina
- Role
- Practice Architect - Conversational Ai Design at TEKsystems
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Kevin Tijerina
Conversational design • service design • interaction design • strategy •…
Experience
Practice Architect - Conversational Ai Design
Jan 2022 — Present
My responsibilities include- Working with conversation developers, NLU experts, and client stakeholders to identify challenges and opportunities in the customer support experience for Voice and Chat- Developing conversational flows that account for different branches of potential conversations based on intent and services called to help people accomplish tasks and receive information- Working with stakeholder architecture teams to understand which services to leverage to create the best experience- Collaborating with stakeholder Voice, UX, and Content teams on conversational design to create a unified customer experience- Working with developers to create functional services through QA and deployment.
Skills
- Basecamp
- Agile Methodolgy
- Information Graphics
- Writing Skills
- User Research
- Cms
- Google Analytics
- Product Development
- Content Development
- Html 5
- Blogging
- Rally
- Web Content Management
- Emerging Technologies
- Wordpress
- Copywriting
- Basic Css
- User Experience Design
- Copy Editing
- User Experience
- Usability Testing
- Email Strategy
- SEO Copywriting
- Web Project Management
- Layout
- Email Marketing
- Dreamweaver
- Salesforce.com
- Press Releases
- Web Content
- Product Design
- Invision
- Online Marketing
- Dropbox
- Publishing
- Content Strategy
- Agile Methodologies
- Online Content Creation
- Storytelling
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