Kevin Thomas
Senior Customer Success Manager @Virtru
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WORK HISTORY
Senior Customer Success Manager @Virtru
Washington, DC, US
Serve as the strategic point of contact for a portfolio of mid-market and enterprise customers, driving adoption and retention of Virtru’s data encryption and privacy solutions- Collaborate cross-functionally with Product, Engineering, and Sales to communicate customer feedback, influence roadmap decisions, and implement scalable solutions to improve product adoption- Design and deliver custom enablement sessions, best practice documentation, and executive business reviews to foster long-term relationships and articulate solution impact- Utilize data and KPIs to monitor product usage, identify adoption blockers, and implement strategies that increase customer engagement and satisfaction- Recipient of the 2022 Virgil Truman Award at Virtru. Awarded annually to one individual employee at the company who exemplifies Virtru’s Mission, collaborates with transparency, integrity, and openness, inspires others with a thirst for excellence, and pioneering initiatives within the company.
EDUCATION
University of Maryland - Robert H. Smith School of Business
Master of Business Administration - MBA, Innovation & Project Management
University of Maryland Baltimore County
Bachelor's Degree, Finance
SKILLS
ABOUT KEVIN THOMAS
I’m a highly motivated customer success leader with over 8 years of experience helping enterprise clients drive adoption and growth with SaaS solutions. I earned my MBA from the University of Maryland’s Smith School of Business with a focus on technology and innovation. I’m passionate about bridging the gap between cutting-edge products and real-world business outcomes, translating complex solutions into clear value, aligning cross-functional teams, and delivering results in dynamic, fast-paced environments.
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