Kevin T. Claffey
Customer Success Manager | SAP Signavio
- Role
- Enterprise Customer Success Partner at Sap Signavio
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Kevin T. Claffey
My passion is creating connections with others. I strive to not only understand what individuals and teams are trying to achieve, but \"why\". Having a clear understanding of \"why\" helps not only define the goal(s) we are working towards, but it enables me to be a trusted advisor by challenging the way clients traditionally think or operate. As a lifelong athlete, I approach all situations humble, hungry and ready to use the tools at my disposal to create optimal solutions. Having been educated in the business, creative and economic ends of Customer Success, I specialize in viewing projects from a holistic perspective. My mission is to unite organizational and team goals in order to create and execute solutions that exceed expectations.The foundation of my character is rooted in loyalty and integrity. If I am expecting both from you, you can be sure they are coming from me.
Experience
Enterprise Customer Success Partner
Mar 2021 — Present · Boston, MA, US
Accountable for Customer’s overall success, including adoption of Signavio’s solution, customer health and satisfaction, and renewal management. Develop strategic relationships with key stakeholders to understand a customer’s business, strategy and goals in order to maximize the value received from SAP Signavio\'s solutions. Lead quarterly business reviews and executive sessions to maintain strategic alignment and achievement of milestones and goals. Interface between product management and the customer to ensure that SAP Signavio is developing industry leading solutions that solve customer challenges for today and the future. Collaborate with Professional Services for customer enablement and deployments in order to accelerate adoption and successful outcomes.Leverage customer relationships for prospect references & Marketing stories and identifying commercial opportunities.
Skills
- Digital Strategy
- Powerpoint
- Microsoft Excel
- Time Management
- Event Planning
- Wordpress
- Inside Sales
- Social Media
- Spanish
- Marketing Strategy
- Twitter Marketing
- Final Cut Pro
- Teamwork
- Microsoft Office
- Sales
- Microsoft Powerpoint
- Leadership
- Public Speaking
- Communication
- Photoshop
- Translating Latin
- Advertising
- Camera and Equipment Operations Expert
- Adobe Creative Suite
- Social Networking
- Marketing
- Writing
- Simmons Oneview
- Linkedin Marketing
- Microsoft Word
- Adobe Photoshop
- Facebook Marketing
- Account Management
- Mri+
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.