Kevin Tamarit

WORK HISTORY

EDUCATION

SKILLS

ABOUT KEVIN TAMARIT

Twenty-five years of service desk experience, more than thirteen of which have been focused on leading comprehensive operational support teams in “one-stop-shop” integrated Service Desk environments. First-hand experience in public, non-profit, and private enterprise sectors, including telecom, healthcare, and financial sectors. Highly accustomed to mission-critical environments that operate in both 24/7/365 and Follow-the-Sun models, with a proven ability to act independently in ambiguous multi-disciplined settings. Adept at rapidly identifying, troubleshooting, and coordinating repair efforts of customer-dependent systems by executing timely data-driven decisions derived from state of the art tools. Expertise in defining and implementing Help Desk processes to improve communication, work flow, and cost efficiency.TECHNOLOGICAL PROFICIENCY- CompTIA A+ and ITIL-F Certified. Public Trust and Secret (“S”) security clearance eligible- Knowledgeable in operation of ITSM systems such as Vantive, Unicenter, Infra, Remedy, and ServiceNow- Experienced with Sphericall, Nortel CallPilot, Cisco CallManager, and Avaya central management applications- Competent with virtualization technology such as VMware (Create/administrate instances, P2V images, etc)- Consistent history of Desktop Support (Troubleshooting Windows 7, Office 365, hardware drivers, etc)- Mobile Support: Android, iOS; including mobile device management software such as AirWatch & Fusion- NOC build out experience: cable management, rack mounting, server script execution, and box configuration- Installation and configuration of IBM Brocade switches, Nortel CallPilot and Sphericall servers- Strong hardware assembly background with over 12 years building, imaging, and deploying workstations.