Kevin Talaue
Remote Solutions Engineering Manager @Diesel Laptops
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WORK HISTORY
Remote Solutions Engineering Manager @Diesel Laptops
ON, CA
Lead, coach, and develop the Remote Solutions Engineering team to ensure high-quality diagnostics, customer engagement, and ongoing professional growth-Oversee diagnostic operations and service delivery, including the configuration, validation, and refinement of alert logic, predictive models, and repair plans-Drive customer value by ensuring that operational pain points are identified and addressed through successful onboarding, implementation, and continuous solution alignment-Act as a key liaison between the field and the product team, translating diagnostic performance data and customer feedback into actionable product and process improvements-Monitor team performance and effectiveness by tracking KPIs such as alert resolution time, vehicle review coverage, and customer satisfaction with diagnostic relevance-Collaborate cross-functionally with Sales, Data Science, and Engineering to align diagnostic workflows and service delivery with broader company objectives.
EDUCATION
Cardinal Newman Catholic Secondary School
High School Diploma
Mohawk College
Automobile/Automotive Mechanics Technology/Technician
ABOUT KEVIN TALAUE
ASE World Class Technician. Responsible for providing direction, resources, and support for the growth and advancement of the Remote Solutions Engineering team as well as applying data science to vehicle data to support future product development- 310S RSE Certified Technician - Toyota Certified Technician- 310T RSE Certified Technician- Navistar International Master Technician- Cummins Midrange and X15 Certified- Daimler Trained- ASE Advanced Level Specialist Electronic Diesel Engine Diagnosis- ASE Master Transit Bus Technician - ASE Master Medium-Heavy Truck Technician - ASE Master Automotive Technician - ASE Master Collision Repair & Refinishing Technician- Python and SQL Programmer- Father of four (Keyan, Casey, Caily, Carina) and husband to Cheyserr Gabriel RN- Triathlete in the Greater Toronto Area- Brand Ambassador for Aquila Cycles, Citrus Eyewear, Wera Tools
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