Kevin Shea
Msp Operations Director, Client Services @AgileOne
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WORK HISTORY
Msp Operations Director, Client Services @AgileOne
Ensure maximum Client satisfaction working in conjunction with Client Services and program leadership to meet or exceed all contracted SLA, KPI and performance metrics.• Develop program workflows to create efficient processes in conjunction with the VMS technology (Beeline and Fieldglass). • Participated in two large implementations: Contract negotiation, user acceptance testing, upload of data, workflow and SOP creation, supplier and worker orientations and various go-live responsibilities. • With the support of leadership, own the translation of vision, strategies, and concepts into operational and actionable plans. • Lead (by example), coach and develop all program management and assigned Client Services account resources.• Leading, coaching, and developing program management and Client Services account resources.• Maintaining a fundamental understanding of Client business drivers related to workforce solutions.• Establishing and maintaining senior-level executive relationships within assigned programs.• Collaborating with business development and Client Services teams to develop successful account opportunities.• Responsible for team selection and staff turnover.• Serve as the senior management escalation point on all program related issues.
EDUCATION
Stonehill College
Bachelor of Science - BS, Marketing
SKILLS
ABOUT KEVIN SHEA
I am a 30 year veteran of the staffing industry with a focus on recruitment and workforce management solutions, including operations management, MSP / VMS program implementation and operations, and HR program and project management. Consultative, proactive and collaborative professional, with excellent written and verbal communication skills. Trusted advisor and problem solver with proven leadership, negotiation and rapport building abilities. Skilled in helping clients better understand their pain points and the best ways to leverage technology, process, people, and data to create a best-in-class experience for their workforce.
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