Kevin Scott

Voice Integration Engineer @Acrisure Cyber Services

Carrollton, TX, US
MOBILE NUMBERS
+17•••••••66

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WORK HISTORY

Oct 2023 — Present

Voice Integration Engineer @Acrisure Cyber Services

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EDUCATION

N/A

Montgomery Community College

Accounting and Business/Management

N/A

Shepherd University

Elementary Education and Teaching

SKILLS

TelephonyProgram ManagementGenesysCisco TechnologiesLeadershipNec 8300Unified CommunicationsTcp/IpNec DsxCall CentersNec 8100CcnaPhonemailSystem DeploymentVoipData CenterAvaya TechnologiesManagementAcdTroubleshootingCtiNec Ds2000AvayaNetworkingNetwork ArchitectureCustomer SatisfactionTrainingTestingCall CenterSoftware DocumentationRoutersDisaster RecoveryIntegrationTeam LeadershipVerintCisco Call ManagerNetwork DesignIvrSiemens Hicom 300Switches

ABOUT KEVIN SCOTT

VoIP Telephony / UCaaS / Agile Project Management / Implementation & Integration Client & Vendor Management / Executive Dashboard / Customer Service / Training PlanOver 20 years of strong telecom experience working in a fast paced, global environment. Strong foundational understanding of Telephony in general having managed solutions over the years ranging from TDM systems, to recently deployed Cloud Voip (SIP) services and everything in between. I bring strong experience in managing enterprise complex level moves between platforms such as a decentralized to centralized model or from On-Prem to Full Cloud Voip. As a Lead Telecom Engineer, I can design, manage, and deploy a solution with little to no service disruption and continuously support for best in class service availability.

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