Kevin Schwarz
Global Success Manager @The Adecco Group
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WORK HISTORY
Global Success Manager @The Adecco Group
Berlin, DE
Responsible for deploying internal products across Adecco\'s global branches, while serving as the main contact for local stakeholders; including training, adoption, and ensuring smooth day-to-day usage. With a focus on change management and digital transformation, I managed five different solutions for internal recruiters, marketers, and client-facing teams, deploying them across numerous countries. This approach is always backed up by creating tangible benefits, both in terms of cost and time savings, enhancing the daily operations of internal users.A key part of my role is collaborating closely with Product Managers, Product Owners, designers, anddevelopers to deliver solutions that meet user needs. Some of the actions are guiding users throughtesting stages, managing onboarding processes, conducting training sessions, facilitating adoptionmeetings, collecting and analyzing feedback, and prioritizing features.
EDUCATION
Centro Universitário São Camilo
Bacharelado
ABOUT KEVIN SCHWARZ
Results-driven Global Success Manager with 8 years of experience in customer-centric roles across SaaS start-ups (B2B and B2C) and a multinational corporation. My focus is working in the technology sector, mainly with cloud platforms and AI systems. I consistently act in the entire customer journey as onboarding, training, change transformation, retention strategies, account management, upsell and cross-sell initiatives, sales support, project management, team leadership, and strategic partnerships. During my career, I had the opportunity to work with external and internal clients, both as customers and businesses, and my preferred way of working is by cultivating and sustaining robust relationships, driving change transformation for product adoption, implementing effective retention strategies, collecting valuable feedback for continuous improvement, and ensuring overall customer satisfaction.
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