Kevin Rodriguez
Workforce Management Analyst @NeueHealth
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WORK HISTORY
Workforce Management Analyst @NeueHealth
Miami, FL, US
Built and maintained staffing forecast models to determine monthly agent needs by queue, factoring in call volume, AHT, attrition, and service-level targets. • Streamlined patient outreach operations by developing automated case assignment and tracking tools, improving efficiency and workload balance. • Created dynamic performance scorecards to monitor agent productivity, reach rates, and conversion trends across multiple campaigns. • Collaborated with leadership to translate operational data into clear, actionable insights that supported staffing and process decisions.
EDUCATION
BrainStation
Digital Marketing
Florida International University
Bachelor of Science (B.S.)
Florida International University
Minor
SKILLS
ABOUT KEVIN RODRIGUEZ
Experienced Business Operations Leader with a proven track record in enhancing data…
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