Kevin Reed

About Kevin Reed

Innovative strategic professional offering over 1 years of progressive experience delivering integrated solutions in support of IT service provisioning and IT Service Management (ITSM) that facilitate IT operational excellence. Broad spectrum of experience in business process, SDLC, technology and organizational transformation. Proven experience managing resources in globally distributed workforce model.9

Experience

1. Associate Director, Itsm

   Vanderbilt University Medical Center

   Dec 2017 — Present · Nashville, TN, US

   Manage a team of ITIL Process Owners and ITSM Operations Analysts Manage relationship with Development team. Responsible for creating product roadmap and setting development priorities Migrated team from Waterfall to Agile methodology to provide more frequent value to the business Currently leading effort for RFI and RFP to select a new ITSM solution from the magic quadrant• Created and Deployed Dashboards in Tableau. Providing easier access to common data needs, including KPI’s• Defined data model for new Business Objects Universe. Identified relationships between tables and created new reports. Consolidated and Migrated reports from SSRS• Rolled out Chat and Answer Bot Capability as well as QR Codes for Configuration Items for user to more easily interact with the helpdesk• Ensured that all process and training documents were reviewed and aligned with current process. Led effort to get training documents updated and more user friendly

Education

• Western Governors University

  Master of Business Administration - MBA, Information Technology

• Middle Tennessee State University (MTSU)

  B.B.A, Computer Information Systems