Kevin Patel
Technical Support Advisor Ii @Concentrix
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WORK HISTORY
Technical Support Advisor Ii @Concentrix
Hamilton, ON, CA
Provide technical support to customers for hardware, software, and device-related inquiries. • Troubleshoot and resolve technical issues using structured diagnostic processes. • Maintain accurate documentation of customer interactions and issue resolutions. • Deliver professional and empathetic customer support in a high-volume environment.
EDUCATION
Sheridan College
Advance Diploma, Software Development and Network Engineering
Government Polytechnic College
Higher National Diploma, Computer Engineering
ABOUT KEVIN PATEL
Currently serving as a Technical Support Advisor II at Concentrix, providing professional and empathetic customer support in high-volume environments. Skilled in troubleshooting and resolving hardware, software, and device-related issues while maintaining accurate documentation of customer interactions. Pursued an Advanced Diploma in Software Development and Network Engineering at Sheridan College, with a strong foundation in programming, databases, and IT. Dedicated to utilizing technical support, customer service, and problem-solving skills to deliver impactful solutions. Passionate about contributing to efficient and customer-focused operations.
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