Kevin Omni
Business Transformation Leader | Customer Journey Optimization | SaaS & AI Strategies | Workshop Facilitation Expert
- Role
- Senior Manager, Experience Architect Ai & Experience-led Transformation at Salesforce
- Location
- Reston, VA, US
- LinkedIn followers
- 500 followers
About Kevin Omni
15+ years helping enterprise leaders turn AI ambition and transformation mandates into…
Experience
Senior Manager, Experience Architect Ai & Experience-led Transformation
Apr 2019 — Present · Washington, DC, US
Drive experience-led, human-centered problem definition for enterprise AI and transformation work, aligning stakeholders on context, value logic, tradeoffs, and measurable outcomes before build begins. • Translate AI strategy into role-based workflows and decision systems that improve how teams prioritize work, manage risk, and execute against performance targets across Sales, Service, and GTM. • Design decision surfaces and end-to-end experience flows that reduce friction and make “the right action” obvious—minimizing workarounds and maximizing productivity. • Define success in terms of effective use (cycle time, quality, consistency, decision confidence, throughput), not just adoption metrics like logins or training completion. • Shape pursuit and executive narratives, workshop structures, and demo storylines that accelerate decisions, clarify scope boundaries, and de-risk delivery. • Deliver executive-ready artifacts (workflow blueprints, persona scenarios, decision/governance frameworks, measurement approach) and collaborate with architects and delivery teams to operationalize within Salesforce and adjacent enterprise ecosystems.
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