Kevin Osterman
Senior Director, Customer Success Management - North America @SoftwareOne
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WORK HISTORY
Senior Director, Customer Success Management - North America @SoftwareOne
Lead the North American Customer Success organization to deliver exceptional customer experiences and operational consistency. • Collaborate with Pre-Sales Specialists and Partner Success teams to ensure seamless customer lifecycle coordination. • Implement and optimize strategic direction set by the COO, enhancing overall customer satisfaction and business outcomes.
EDUCATION
Spokane Colleges
Speech Communication
Shadle Park High School
High School
SKILLS
ABOUT KEVIN OSTERMAN
I am a results-driven leader with solid customer relationship management and communication skills. I have experience leading in multi-faceted technology sector sales and operations, with the proven ability to build credibility and gain customers’ trust and respect quickly. I am experienced in identifying needs, communicating creatively, and delivering on-target solutions, applying vast experience and knowledge of products and services. I have a passion for leading and developing teams. I provide incentives and drive performance through sales and excellent customer service.Areas of Expertise: leadership, staff development, technology sales, customer service, software licensing, operations, process improvement, strategic planning
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