Kevin Osterman

About Kevin Osterman

I am a results-driven leader with solid customer relationship management and communication skills. I have experience leading in multi-faceted technology sector sales and operations, with the proven ability to build credibility and gain customers’ trust and respect quickly. I am experienced in identifying needs, communicating creatively, and delivering on-target solutions, applying vast experience and knowledge of products and services. I have a passion for leading and developing teams. I provide incentives and drive performance through sales and excellent customer service.Areas of Expertise: leadership, staff development, technology sales, customer service, software licensing, operations, process improvement, strategic planning

Experience

1. Senior Director, Customer Success Management - North America

   SoftwareOne

   Nov 2025 — Present

   Lead the North American Customer Success organization to deliver exceptional customer experiences and operational consistency. • Collaborate with Pre-Sales Specialists and Partner Success teams to ensure seamless customer lifecycle coordination. • Implement and optimize strategic direction set by the COO, enhancing overall customer satisfaction and business outcomes.

Education

• Spokane Colleges

  Speech Communication

• Shadle Park High School

  High School

Skills

• Account Management
• Software Solution Sales
• Long-Term Customer Relationships
• Sales
• Direct Sales
• Channel
• Crm
• Coaching
• Sales Operations
• Customer Service
• Selling
• Sales Process
• Leadership
• Staff Development
• Channel Partners
• Team Leadership
• Virtualization
• Strategy
• Customer Relationship Management (Crm)
• Software as a Service (Saas)
• Management
• Vendor Management
• Cloud Computing
• Saas
• Solution Selling
• Managed Services
• Strategic Partnerships
• Enterprise Software
• Building High Performance Sales Teams
• Sales Management