Kevin Oskow

About Kevin Oskow

I build scalable customer-facing systems in digital and B2B SaaS environments.Over the past 15+ years, I’ve led distributed teams and designed documentation-first workflows that improve delivery predictability, retention, and cross-functional alignment. My focus is Customer Operations — the systems that sit between sales, product, support, and delivery.I standardize onboarding, escalation management, health scoring, KPI visibility, and operational tooling so teams operate with clarity instead of friction.More recently, I’ve integrated AI-assisted automation (LLM tools including Codex, Gemini, and Claude) into operational workflows to accelerate documentation, reduce QA cycle time, and streamline system build processes. I view AI as a workflow multiplier — compressing inefficiency while preserving accountability and governance.I’m particularly interested in how workflow-driven SaaS companies can use intelligent automation to scale without adding unnecessary operational complexity.

Experience

1. Head of Strategic Operations & Ai Systems

   Brilliantopia Corp

   Mar 2024 — Present · San Diego, CA, US

   Repositioned Brilliantopia as a tech-enabled agency by building operational foundations, delivery workflows, and product-adjacent systems supporting the company’s emerging SaaS and DaaS offerings.Key Contributions:• Designed scalable workflows and operational cadences adopted across all service lines.• Built early product-aligned operations frameworks for BrilliantGraph™ and intent-driven activation.• Created analytics and reporting systems for internal forecasting and performance optimization.• Improved delivery reliability by aligning data, product, and client teams under shared KPIs.• Partnered on GTM operations, demand generation structure, and cross-functional program execution.

Education

• Western Governors University

  Bachelor of Science - BS, Business Administration, Management and Operations

• University of Minnesota

  Graphic Design

  1999 — 2000

• Minnesota State Moorhead

  Graphic Design

  1997 — 1998

Skills

• Advertising
• Website Development
• Graphic Design
• Microsoft Office
• Branding & Identity
• Email Marketing
• Marketing Strategy
• Web Design
• SEO
• Software Project Management
• Management
• Corporate Communications
• New Business Development
• Online Advertising
• Search Engine Optimization (SEO)
• Usability Testing
• Web Analytics
• Ppc Bid Management
• Strategic Partnerships
• Marketing Communications
• Project Planning
• Web Marketing
• Leading Meetings
• Project Management
• Leadership
• Social Media Marketing
• IT Management
• Online Marketing
• Marketing
• Google Adwords
• Problem Solving
• Strategy
• E-Commerce
• Google Analytics
• Start-Ups
• Creative Direction
• Information Architecture
• Strategic Planning
• Search Engine Marketing (Sem)
• Outsourcing