Kevin Okonkwo
QA Analyst/Support Engineer
- Role
- Support Engineer at Optimx Markets
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Kevin Okonkwo
Project Manager and Senior Reliability Engineer with 7+ years leading cross‑functional…
Experience
Support Engineer
Oct 2024 — Present · NY, US
Interpreted FIX messages and admin console logs to diagnose session issues• Log tickets when issues arise in Azure DevOps• Documented SOPs, support team efficiency and onboarding processes.• Provided end-user training for back-office personnel, improving platform utilization and user satisfaction.• Partnered with development teams to troubleshoot and escalate platform bugs• Worked with offshore EMEA team on UK hours (2:30am - 11:30am ET).• Lead meetings pre-market to discuss findings.
Education
University of North Carolina at Greensboro
Bachelor's degree
2015 — 2019
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