Kevin McRae
Portfolio Manager, Contact Centre Infrastructure @TD
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WORK HISTORY
Portfolio Manager, Contact Centre Infrastructure @TD
CA
EDUCATION
University of Waterloo
BMath
SKILLS
ABOUT KEVIN MCRAE
INFORMATION TECHNOLOGY MANAGER: Over 30 years experience in the IT field, 20 years as an IT portfolio manager and more than 10 years experience in Windows application development and systems analysis, with focus on call centre, branch and head office environments. Upwardly mobile progression in responsibilities with two major Canadian financial institutions. Proven ability to implement key projects that drastically improve client productivity and significantly increase cost savings. A skilled, results-oriented people manager with a considerable technical background coupled with strong leadership, communication and interpersonal skills. An accomplished problem solver with the proven ability to effectively analyze complicated situations and bring about innovative solutions. Specialties: Systems/Process Improvement, Software Development Life Cycle (SDLC), Project Management Life Cycle (PMLC), Leadership, People Management, Systems Analysis.
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