Kevin Leroy

Application Support Analyst @Republic Services

Phoenix, AZ, US
EMAILS
k•••••@republicservices.com
MOBILE NUMBERS
+12•••••••68

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WORK HISTORY

Dec 2024 — Present

Application Support Analyst @Republic Services

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Phoenix, AZ, US

Managing and prioritizing support tickets in ServiceNow to identify root causes and resolve issues efficiently.• Collaborating with cross-functional teams on system configuration to enhance performance and user experience.• Delivering field user training to ensure seamless adoption of new system features and updates.

SKILLS

Project ManagementTest AutomationSalesforce.comPhpSystem TestingTeam LeadershipOs XSystem AdministrationStrategic PlanningWeb DevelopmentBusiness AnalysisPower BiHtmlVisual StudioJqueryComputer HardwareHtml5LeadershipXmlTroubleshootingScrumUsability TestingMicrosoft Sql ServerSoftware DocumentationSdlcJavascriptHtml 5DatabasesProgram ManagementCssProduct ManagementMicrosoft OfficePhpmyadminOperating SystemsSqlAgile MethodologiesManagementQuality AssuranceCustomer ServiceMysql

ABOUT KEVIN LEROY

I don’t just maintain systems — I build them better. With over a decade of experience in hybrid infrastructure, I specialize in designing scalable, secure environments across Azure and AWS. I’ve led projects that automate deployments using Azure DevOps, streamline cloud spend, and enhance system reliability through PowerShell scripting and infrastructure-as-code (Bicep, with Terraform in progress).My background spans CI/CD pipeline optimization, cloud backup and recovery, identity and access management (Azure AD, AWS IAM), and network security using pfSense, SonicWall, and Route 53. I’m also familiar with observability tools like SumoLogic, Azure Security Center, and Datadog.I bring clarity, structure, and a strong security mindset to every project — and I’m most energized when building something new from the ground up.

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