Kevin Kvech

About Kevin Kvech

Seasoned professional with a demonstrated track record in Company/Business Operations, Client Services, Account Management, and Program Management. Possesses extensive expertise in enhancing customer experience across diverse industries such as financial services, credit card, mortgage, transportation, retail, and telecommunications. Over 15 years of experience in the BPO sector, collaborating with clients and driving business growth. Always eager to share my knowledge and insights!Key Skills:Business Development/SalesClient Partner & Account Management Multichannel (voice, chat, email, SMS)Onshore/Offshore/Nearshore Operations Call Center Operations/ManagementFinancial Management Profit/Loss Staff Mentoring & DevelopmentNPS & VOC Management Project ImplementationProgram Launches/Ramps BCP Planning/RedundancySkills & Abilities: Partner Management, Strategic Planning, Team Building, Training & Development, Coaching & Mentoring, Contact Center Management, Policy Development, Quality Auditing, Organizational Development, Employee Relations, Operations Management, Consulting, Staff Development, Recruiting, Microsoft Office, Sales Force, Avaya, eWFM, Business Process Improvement, Conflict Resolution, Empathy, Compliance Management, Cross-functional Team Leadership, Quality Management, Customer Satisfaction, Employee Engagement, Business Development, Problem Solving, Analytical Skills, Change Management, Contact Center Operations, Client Relations, Business Relationship Management, Customer Service Management, Time Management, Executive Escalations, P&L Management, Facilities Management, Sales, Client Services, Account Management

Experience

1. Vice President, Operations

   Workers Benefit Fund

   Jul 2024 — Present

Education

• Bellevue University

  Bachelor of Science, Management

Skills

• Executive Management
• Business Planning
• Operations Management
• Performance Management
• Crm
• Human Resources
• Program Management
• Customer Retention
• Service Delivery
• Customer Service
• Business Analysis
• Vendor Management
• Cables
• Consulting
• Global Leadership
• Nearshore
• Forecasting
• Project Management
• Business Process Improvement
• Contact Centers
• Call Center
• Customer Experience Management
• Coaching
• Integration
• Account Management
• Change Management
• Call Centers
• Business Development
• Offshore Operations
• Strategic Planning
• Team Leadership
• Sla
• Team Management
• Strategy
• Team Building
• Management
• Training
• Customer Satisfaction
• New Business Development
• Outsourcing