Kevin Kovitch

About Kevin Kovitch

Senior Salesforce leader with 20+ years driving CRM strategy, team leadership, and revenue growth. Proven Product Owner with expertise in Salesforce operations, architecture, governance, and cross-functional stakeholder management.I\'ve led teams of up to 4 Salesforce administrators and developers, delivered 20-30% efficiency gains, and built strategic roadmaps from scratch across industries including service, manufacturing, entertainment, SaaS, and nonprofit.I have nearly 2 decades of Salesforce experience. I have experience at both the System Administrator level and the Product Owner level. I am a Salesforce Certified Administrator and a skilled user of various Salesforce applications and tools, Sales, Service, Experience and Marketing Clouds.I am an experienced Salesforce Product Owner with over 15 years of experience in building clarity, driving alignment, and implementing SaaS solutions across a wide variety of industries, such as manufacturing, healthcare, non-profit, and tech companies. Oversaw the implementation, customization, and optimization of Salesforce solutions for various businesses and industries. Extensive experience owning both the product and the problems within the product. Worked closely with internal stakeholders to understand their needs, map business processes, and design solutions that leverage Salesforce’s features to achieve specific goals. Acted as a bridge between business requirements and technical execution. Skilled in organizational structures, strategic planning, and technology roadmaps. Proven track record in streamlining operations, managing teams, and ensuring data integrity. Extensive CRM expertise, particularly in Salesforce Sales, Service, Experience, and Marketing Cloud. Adept at leading IT projects, optimizing processes, and driving user adoption. Strong background in service, sales, and marketing, with a focus on best practices and change management.

Experience

1. Founder Lead Salesforce Consultant

   Saas Compass Solutions, Llc

   Jan 2024 — Present · Concord, OH, US

   With two decades of experience, we provide dedicated Salesforce support for the essential, day-to-day work that keeps your business running smoothly. While larger firms focus on complex implementations, we provide expert, reliable support for the foundational administrative tasks that are critical to your success.We handle the \"grunt work\" of Salesforce so you can focus on growing your business. Our expertise includes, but is not limited to:User and permission managementData cleanup and deduplicationReport and dashboard creationStandard object configurationRoutine system audits and maintenanceOngoing user supportWe don\'t just build systems; we maintain them, ensuring your Salesforce instance is always clean, efficient, and ready to support your long-term goals. Our value is not in a one-time project, but in the sustained health and cleanliness of your Salesforce environment, ensuring your data is a valuable asset, not a liability.

Education

• Keller Graduate School of Management

  MBA, Business Administration and Management, General

  2008 — 2010

• Cleveland State University

  BA, Communications

  1993 — 1997

Skills

• Group Presentations
• Presentations
• User Adoption
• National Trade Show Organizer/Management
• Voice of the Customer
• Sales Management
• Crm Software Administration
• Salesforce.com Implementation
• Marketing Management
• Business Plan Formulation
• Written & Oral Presentation Skills
• Revenue Storm System Administration
• Lead Management
• Company Newsletters
• Project Management
• Training Presentations
• Customer Service
• System Implementations
• Sales Presentations
• Managing Database
• Marketing Communications
• Customer Relations
• Digital Marketing
• Communications
• Lead Generation
• Software Quality Assurance
• System Administration
• Designing Marketing Collateral
• Quality Assurance Processes
• Email Newsletter Design
• Inbound Marketing
• Cmms Software Administration
• D&B, Hoovers
• Marketing Automation Tools
• Case Managment
• Salesforce.com
• Social Media Marketing
• Customer Presentations
• Marketing Strategy
• Gotomeeting