Kevin Kerno
- Role
- Global Head of Operations Program Management, Trust and Safety Operations at Meta
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Kevin Kerno
I am a servant leader and creative problem solver with over 16 years of manager and…
Experience
Global Head of Operations Program Management, Trust and Safety Operations
Nov 2019 — Present
Led the design, creation, and rapid scaling of the business unit’s program management function and global PMO of five people managers and 30+ program managers and business analysts overseeing online advertising and e-commerce technical operations, vendor management, contracts and sourcing, budget planning and reporting, analytics, and cross-functional strategic and governance initiatives in a fast-moving Trust and Safety environment. Built and scaled Meta’s global advertising business continuity and crisis management, monitoring, and strategic response system, leveraging it to maintain continuity of operations under various conditions and scenarios. Improved the health, performance, and capabilities of Meta’s Trust and Safety systems by partnering with teams across Engineering, Product, Sales, Data Science and Analytics in the design, build and launch of innovative operational systems, and supply and demand forecasting and budget planning frameworks and KPIs, enabling an annual cost savings of 50% and unlocking a 10% increase in annual revenue while improving customer experience metrics by 85%. Serving as a subject matter expert, regularly presented new strategic plans to leadership and led multi-level stakeholder and executive communications, detailing anticipated risks, operations trade-offs, and contingency plans, synthesizing key business outcomes, progress toward goals, and top-line metric performance (e.g, SLAs) across 5 lines of business, driving customer success and growth, cross-group consensus, and influencing roadmaps and the strategic direction of Trust and Safety.
Skills
- Maritime Safety
- Logistic Regression
- Business Process Improvement
- Navy
- National Security
- Linear Programming
- Database Development
- Quantitative Analytics
- Software Project Management
- Military History
- Primary Research
- Mathematical Statistics
- Data Farming
- Weapons & Tactics Instruction
- Organizational Leadership
- Weapons
- Stochastic Optimization
- Data Modeling
- Databases
- Analyst Briefings
- Stochastic Simulation
- Cost Estimation
- Maritime Operations
- Delivery Leadership
- Product Management
- Security Clearance
- R Programming Language
- Defense
- Military Weapons Handling
- R Project
- Military
- Network Optimization
- Strategy Implementation
- Project Management
- Nuclear Power Plants
- Lean Management
- Integration
- Fatigue Analysis
- Tactics
- Microsoft Excel
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